What We Do

Matton delivers end-to-end services that keep your freeze dryers, retorts and food processing lines running reliably and meeting production and regulatory goals. Based in Zhucheng, Shandong, our service portfolio is built for OEM customers, food processors and R&D teams who need fast commissioning, robust maintenance, certified inspections and applied process development (FD recipes). Below are the core service areas we provide.

1. Machine Installation & Commissioning

Complete on-site installation and commissioning for pilot, commercial and industrial systems:

• Pre-installation planning: site survey, utilities checklist (power, water, gas, ventilation), foundation and layout drawings.

• Professional installation: mechanical fit-up, refrigeration hookup (ammonia / CO₂), electrical wiring and PLC/HMI integration.

• Commissioning & SAT: functional testing, vacuum leak checks, refrigeration performance verification, control loop tuning and Site Acceptance Testing (SAT).

• Documentation: as-built drawings, wiring diagrams, operating manuals and FAT/SAT reports to support regulatory filing and validation.

2. Spare Parts & Preventive Maintenance

Fast access to genuine spare parts and planned maintenance keeps downtime low and extends equipment life:

• Genuine spare parts supply: heaters, vacuum pumps, valves, sensors, PLC modules and refrigeration components with traceable part numbers.

• Preventive maintenance plans: scheduled inspections, bearing lubrication, vacuum pump service, filter replacement and calibration to prevent unplanned failures.

• Service contracts & SLAs: on-site response options, stocked parts kits, and extended warranty coverage for production lines.

• Inventory & lead times: recommended spares list tailored to your model and operating profile to minimize stocking cost and delivery time.

3. Technical Support & Remote Diagnostics

Rapid technical assistance to resolve issues and optimize uptime:

• Remote troubleshooting: VPN/remote HMI access, log analysis, alarm diagnosis and software/firmware updates.

• Field service engineers: trained technicians for in-person repairs, refrigeration troubleshooting and mechanical repairs.

• Performance tuning: cycle optimization, vacuum efficiency improvements and energy-saving adjustments.

• Warranty support: structured RMA and parts replacement flows.

4. Professional Training Services

Hands-on and classroom training to improve operation, safety and maintenance skills:

• Operator training: daily operation, cycle selection, safe loading/unloading and contamination control.

• Maintenance training: preventive maintenance tasks, basic refrigeration checks, vacuum pump service and PLC fault finding.

• Quality & validation: documentation control, FAT/SAT acceptance criteria and GMP/food-safety awareness.

• Custom curricula: tailored training packages for R&D labs, production teams or maintenance contractors.

5. Third-Party Inspection & FAT/Witness Services

Support for procurement, compliance and acceptance testing:

• Factory Acceptance Testing (FAT): structured FAT plans, performance logs, and photographic/video evidence.

• Witness inspections: accommodate client or third-party inspectors during FAT or on-site commissioning.

• Third-party testing: coordinate with accredited labs for material testing, pressure vessel certification and hygienic compliance.

• Documentation packages: full test records, material certificates, weld records and export paperwork to ease customs and regulatory review.

6. FD Recipes & Process R&D (Freeze Drying Recipes)

Applied R&D to convert products from lab to production with reliable shelf life and quality:

• Recipe development: product characterization, freeze profile design, primary/secondary drying parameters and residual moisture targets.

• Pilot trials & scale-up: lab and pilot runs to confirm cycle repeatability and to scale to commercial throughput.

• Analytical support: moisture analysis (Karl Fischer), texture and rehydration testing, and shelf-life estimation.

• Documentation for QA: validated cycle reports, thermal mapping, critical control points and SOPs for handover to production teams.